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Score dropped 40 points after paying off a card — what happened?

I paid off and closed a Capital One card I'd had since 2016. Balance was about $1,800 on a $3,000 limit. Expected the score to go up. It went down 41 points on TransUnion. Experian dropped 33. What did I do wrong here?

3 Replies

  • Mr. BanksStaffAug 6, 2026

    Two things happened at once, and the second one outweighed the first. Paying the balance down helped. Closing the account hurt more. That $3,000 limit left your total available credit when the account closed, so your utilisation across everything else jumped. If your other cards were carrying, say, $2,000 against $7,000 of remaining limit, you went from 38% to 29%... but you also lost a nine-year-old account from the mix, and that hits length of history. The lesson is the one from the utilisation lesson in Personal Credit Fundamentals: pay it down, don't close it. An old card with no annual fee costs you nothing to keep open.

  • Devon PierceAug 6, 2026

    Same thing happened to me last year. Closed two store cards I never used and watched 30 points evaporate. Ask Capital One if they'll reopen it. Some issuers will within 30 to 90 days of closure. Worth the phone call.

  • Jasmine ColeAug 7, 2026

    Called them — they can't reopen but they offered to move the credit line to my other Capital One card. Did that. Will report back next statement.